Privacy Policy

Consep Pty Ltd is committed to providing quality services to our clients. This Privacy Policy outlines our ongoing obligations to you regarding the management of your personal information.

We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). These principles govern the way we collect, use, disclose, store, secure, and dispose of your personal information. A copy of the Australian Privacy Principles can be obtained from the website of the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

What is Personal Information and Why Do We Collect It?

Personal Information is any information or opinion that identifies an individual. Examples include names, addresses, email addresses, and phone numbers.

We collect personal information through:

• Correspondence (via email, telephone, or in person),
• Our website at www.consep.com.au,
• Publicly available sources,
• Third parties.

We collect personal information for the primary purpose of:

• Providing our services to you,
• Delivering relevant information to clients,
• Conducting marketing activities.

Personal information may also be used for secondary purposes closely related to the primary purpose, where such use is reasonably expected. You may unsubscribe from our mailing and marketing lists at any time by contacting us in writing.

When we collect personal information, we will, where appropriate, explain why we are collecting it and how we plan to use it.

Sensitive Information

Sensitive Information includes data such as:

• Racial or ethnic origin,
• Political opinions,
• Religious or philosophical beliefs,
• Trade union membership,
• Criminal records,
• Health information.

We will use sensitive information only:

• For the primary purpose for which it was collected,
• For a secondary purpose directly related to the primary purpose,
• With your consent,
• Where required or authorised by law.

Third-Party Disclosure

Where reasonable and practicable, we collect your personal information only from you. However, in some instances, we may receive information from third parties. In such cases, we will take reasonable steps to ensure you are informed of the information provided to us.

Disclosure of Personal Information

Your personal information may be disclosed in the following circumstances:

• To third parties with your consent,
• Where required or authorised by law.

Security of Personal Information

We store your personal information securely to protect it from misuse, loss, unauthorised access, modification, or disclosure. When your information is no longer needed for its intended purpose, we will take reasonable steps to destroy or de-identify it. Most personal information is stored in client files, which we are required to keep for a minimum of seven years.

Access to Your Personal Information

You may access and update the personal information we hold about you, subject to certain exceptions. To do so, please contact us in writing.

We will not charge a fee for access requests but may charge an administrative fee for providing a copy of your personal information. To protect your privacy, we may require identification before releasing the requested information.

Maintaining the Quality of Your Personal Information

It is important to us that your personal information is accurate, complete, and up-to-date. If you find that the information we hold is inaccurate or outdated, please notify us as soon as possible so we can update our records.

Policy Updates

This Privacy Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any questions or complaints regarding our Privacy Policy, please contact us at:

Consep Pty Ltd
59 Newton Rd, Wetherill Park NSW 2164, Australia
Email: info@consep.com.au
Phone: +61 2 9756 5299

For more information about our services, visit www.consep.com.au.